Refund Policy

Customer satisfaction

Membership/Subscription – All annual memberships are "auto-renewing," meaning that we will bill your credit card each year on the annual anniversary of your subscription, until you cancel. If for any reason you are unhappy with any element of our subscription service, we will investigate every complaint and will endeavour to resolve any issues as quickly as possible.

Merchandise – In the event that you receive a package that is incorrect or damaged, we will gladly provide a refund or replacement. Any items should be returned in the same condition as received, unused and in original packaging. You have 7 days from the date you received the merchandise to return it to us for a refund. Refunds will be made by cheque within 14 days of receipt of returned goods. Should you need to return merchandise, please contact the Britannia Association office for a product return code.

Failed transactions

Please ensure that your payment card details are kept up to date. If we are unable to process payment from your card, we regret that it will be necessary to suspend your access to the “members only login” until you provide us with details of a valid credit card.